Privacy Policy
This Privacy Policy describes how we collect, handle and protect user information when you use the ArrowMaze: Direction Puzzle mobile application (referred to as the “App”). By downloading, installing and using this App, you fully acknowledge and agree to abide by all terms stated in this Privacy Policy. We reserve the right to revise this policy from time to time, and we suggest you check updates regularly.
We only collect necessary data to maintain daily operation, optimize functions and bring you a better puzzle gaming experience. The categories of collected information are listed below:
• Account & Profile Data: If you choose to log in via Apple ID, Google or other authorized third-party platforms, we will obtain your registered email address, display name and profile avatar. This data is solely used to create your personal account, verify your identity and synchronize game records across multiple devices.
• Device & Network Information: We collect your device’s unique advertising identifiers (IDFA for iOS devices, GAID for Android devices), public IP address, device model, operating system version, screen parameters, system language, time zone and current network environment (Wi-Fi or mobile network). These details help us adapt the App to different devices and fix network connection issues.
• Game Interaction Records: We record your in-game behaviors including maze level attempts, route selection, completion speed, number of hints used, game session duration and interactions with in-app rewards or advertisements. We analyze these records to adjust maze difficulty, enrich game content and improve overall playability.
• System Operation Logs: When the App freezes, crashes or runs abnormally, we will automatically generate and collect operation logs, error codes and device running status. These logs are used exclusively to troubleshoot technical faults and enhance system stability.
• Optional Installed App Data: Our embedded advertising SDK may ask for permission to view the list of applications installed on your device on first launch. You are free to allow or deny this permission, and your choice will not affect normal use of core maze puzzle functions. We do not obtain or process such data, which is managed independently by the corresponding ad service provider.
2. Purposes of Using Your Information
All collected information will only be applied to the following legitimate purposes related to the App, and will never be used for irrelevant activities without your extra consent:
• Maintain normal game operation, synchronize your maze progress, completed levels and collected in-game rewards between devices.
• Optimize game interface, running speed and compatibility for various mobile devices.
• Deliver appropriate advertisements and reward-based game tasks with the help of advertising identifiers.
• Receive and reply to your feedback, technical problem reports and consulting messages.
• Push notifications about new maze levels, game updates, service adjustments and policy revisions.
• Prevent abnormal accounts, reward fraud and other improper behaviors that damage the normal operation of the App.
We strictly protect your personal privacy and will never sell or rent your personal data to third parties for commercial promotion. We only share information under the following limited and compliant circumstances:
• We may share your advertising identifier with official ad service partners to complete ad display, data statistics and performance evaluation. All partners are bound by strict confidentiality agreements and can only use the data for designated services.
• We provide non-identifiable, aggregated statistical data to third-party analysis institutions for product iteration and experience improvement. This type of data cannot be used to locate any individual user.
• Authorized service providers such as cloud service operators and log analysis tools can access limited data required for their work, and they must comply with our privacy protection standards.
• We may disclose relevant information when required by national laws, judicial rulings or official regulatory requirements, and we will only provide the minimum data needed to fulfill legal obligations.
We adopt multiple layers of industry-standard technical and management measures to defend your data against unauthorized access, tampering, leakage and loss:
• All data transmitted between your device and our server is encrypted via TLS protocol. All stored personal data is protected with high-strength encryption technology.
• We set up strict access permissions, and only designated staff who need to process business work can access sensitive user data. All related personnel have signed confidentiality commitments.
• We conduct regular security inspections, vulnerability detection and system upgrades to cope with emerging network security risks.
Please note that no electronic storage or data transmission method can achieve absolute security. We will try our best to protect your information, but we cannot guarantee complete security of data during network transmission.
We store your information only within the necessary time range, and formulate different retention rules for different types of data:
• Your account information, game progress and profile content will be retained during the period your account is active. Once you submit a deletion application, the above content will be cleared immediately.
• Game behavior records, system logs and technical data will be stored for a maximum of 9 months, and will be automatically anonymized or deleted after the period expires.
• Data that needs to be retained to comply with legal regulations or prevent fraud will be kept until the relevant obligations are fulfilled.
6. Account and Data Deletion Application
You have the right to apply for permanent deletion of your account and all associated data at any time. You can choose either of the two methods below:
Our team will complete the review and processing within 14 business days, and send a confirmation notice after deletion. Please be aware that all deleted game data, progress and rewards cannot be restored.
7. Third-Party Services Reminder
This App integrates multiple third-party service tools, including advertising platforms, social login services and log analysis tools. These third-party platforms have their own independent privacy policies. We do not control their data processing behaviors, and we recommend you read their privacy rules carefully when using related functions.
8. Privacy Protection for Minors
This App is designed for users aged 13 and above. We do not actively collect any personal information from children under 13 years old. If we accidentally obtain personal data of minors, we will delete all relevant content from our servers without delay. If you are a parent or legal guardian and find that your child has provided personal information to us, please contact us in a timely manner to apply for data removal.
9. Updates to This Privacy Policy
We may update the content of this Privacy Policy according to business adjustments or changes in legal regulations. For important revisions involving data collection and sharing rules, we will remind you via in-app pop-up windows or account email at least 7 days in advance. The updated policy will be published in the App’s privacy page. Your continued use of the App after the policy takes effect means you accept the revised terms.
If you have questions, suggestions or complaints about this Privacy Policy and our data processing practices, please get in touch with us via the email below:
Email: 18924014238@163.com
We will reply to your message and handle your concerns within 10 business days.